A fix has been applied to all customer Gateways.
Compliance Alerts are now sending as expected on Custom Policies set to Silent Track which are checked by the Gateway.
All backlogged Compliance Alerts impacted by this issue have now sent.
If you have any additional questions, please feel free to raise a support case.
Resolved
A fix has been applied to all customer Gateways.
Compliance Alerts are now sending as expected on Custom Policies set to Silent Track which are checked by the Gateway.
All backlogged Compliance Alerts impacted by this issue have now sent.
If you have any additional questions, please feel free to raise a support case.
Identified
We've identified an issue impacting the following service and scenario:
For Adaptive Email DLP Custom Policies
Set to Silently Track
Configured to send Compliance Alerts
And scanned by the Gateway
Since September 1, 2026, at 12:30 PM UTC - Compliance Alerts were not sent for policies set to Silently Track and configured to send them, when the check was done by the Gateway.
Polices set to Warn, or checks done by other integrations, have no impact and Compliance Alerts function as expected.
Our team is actively correcting the issue and all Alerts will be send momentarily. If you were impacted, you will notice the backlog of alerts come in all at once.
We will update once complete.
